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Healthcare field engineers play a critical role in ensuring the smooth operation and maintenance of medical equipment. However, they face numerous challenges such as adhering to standard operating procedures (SOPs), managing inventory, maintaining equipment quality, and optimizing time allocation. This research paper proposes a novel approach that harnesses the power of generative artificial intelligence (AI) to overcome these challenges. In this study, generative AI algorithms are employed to develop an intelligent system that assists healthcare field engineers in following SOPs accurately while being always compliant. This is aimed to ensure consistent and efficient procedures, leading to improved equipment performance and patient safety. Additionally, the system integrates generative AI techniques to uphold equipment quality. It transforms lengthy equipment manuals into interactive Q&A systems …