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Introduction: Patients’ views are being given more and more importance in policy-making. Understanding populations’ perceptions of quality of care is critical to developing measures to increase the utilization of primary health care services.

Objective: Documentation of user’s opinion on the quality of care of primary health care services.

Methods: A 20-item scale, including four sub-scales related to health personnel practices and conduct, adequacy of resources and services, health care delivery, and financial and physical accessibility, was administered to 1081 users of 11 health care centres in the health district of Nouna, in rural Burkina Faso.

Results: The respondents were relatively positive on items related to health personnel practices and conduct and to health care delivery, but less so on items related to adequacy of resources and services and to financial and …