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Globalisation, urbanisation and the recent COVID-19 pandemic has been raising the demand for logistic activities. This change is affecting the entire supply chain, especially the last-mile step. This step is considered the most expensive and ineffective part of the supply chain and a source of negative economic, environmental and social externalities. This article aims to characterise the sustainable urban last-mile logistics research field through a systematic literature review (N = 102). This wide and holistic review was organised into six thematic clusters that identified the main concepts addressed in the different areas of the last-mile research and the existence of 14 solutions, grouped into three types (vehicular, operational, and organisational solutions). The major findings are that there are no ideal last-mile solutions as their limitations should be further explored by considering the so-called “triple bottom line of sustainability”; the integration and combination of multiple last-mile alternative concepts; or by establishing collaboration schemes that minimise the stakeholders’ conflicting interests.