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Background:

Patient satisfaction surveys are an increasingly important part of health care, influencing the practice of physicians. Press Ganey has developed tools to assess physician and department performance that are used by 50 percent of hospitals in the United States and over 10,000 health care organizations. The authors sought to evaluate the factors that influence patient satisfaction in plastic surgery patients both locally and nationally.

Methods:

A 24-item Press Ganey survey was distributed to patients of 686 participating plastic surgeons nationwide, including those at the authors’ home institution. The responses from January to December of 2016 were analyzed retrospectively with Pearson correlation coefficients. The items “likelihood to recommend provider” and “likelihood to recommend practice” were correlated to all other items of the survey, as these items have been shown to be surrogates for overall …