作者
David Hutchinson, Jang Singh, Göran Svensson, Tore Mysen
发表日期
2012/1/1
期刊
International Journal of Business Excellence
卷号
5
期号
4
页码范围
429-443
出版商
Inderscience Publishers Ltd
简介
This paper investigates whether satisfaction, in B2B relationships, is a mediating construct between the antecedents, trust and commitment, and subsequent outcomes. Using data from a survey of Canadian managers and executives, the study tested a structural equation model, the trust, commitment, satisfaction (TCS) model, where the antecedent constructs, trust and commitment, are mediated by the satisfaction construct, which in turn influences coordination, cooperation and continuity or ‘consequence’ constructs. The tested model indicated an acceptable fit, validity and reliability. The analysis in the present study reinforces the argument that satisfaction plays a mediating role in creating enduring relationships in business contexts.
引用总数
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学术搜索中的文章
D Hutchinson, J Singh, G Svensson, T Mysen - International Journal of Business Excellence, 2012