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To understand organisational technology adoption (initiation, adoption decision, implementation) by looking at the different types of innovation knowledge used during this process.

Qualitative, multisite, comparative case study design.

One primary care and 11 acute care organisations (trusts) across all health regions in England in the context of infection prevention and control.

121 semistructured individual and group interviews with 109 informants, involving clinical and non-clinical staff from all organisational levels and various professional groups. Documentary evidence and field notes were also used. 38 technology adoption processes were analysed using an integrated approach combining inductive and deductive reasoning.

Those involved in the process variably accessed three types of innovation knowledge: ‘awareness’ (information that an …