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• This article is about easy‐to‐read information and how to make sure that it is really accessible for people with intellectual disability.
• We carried out research in a day centre and spoke to service users and staff about how they use easy‐to‐read information.
• We found that there are a lot of factors which influence the lives of service users with intellectual disability and the use of easy‐to‐read documents.

This article presents research on the use of easy‐to‐read documents to ensure meaningful access to information for persons with intellectual disability. The research questions focus on the factors that influence the use of easy‐to‐read documents and what needs to be considered to ensure that these documents are used meaningfully.

A case study was carried out in a day centre for persons with intellectual disability in Malta, using a focus group …