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For members of vulnerable populations, articulating feelings and emotions about a place to a cultural outsider may be challenging. This article describes a study using participatory visual methodology, in which participants were invited to create drawings to explore their experiences as patients in general practice waiting rooms, and interacting with receptionists. Set in New Zealand, the Pakeha (white) male researcher used a traditional meeting protocol (hui process) as a process for trust building with the participants; most were Maori, many were female, of a diff erent age group, and had mental health vulnerabilities. As well as explaining the research, the preamble to the interviews also involved making family connections, gift giving and a mutual sharing of ideas. Elicited drawings provided the framework for conversational interviews. Colour, materials, symbols and metaphors were jointly explored through a …