作者
Marlys K Christianson, Maria T Farkas, Kathleen M Sutcliffe, Karl E Weick
发表日期
2009/10
期刊
Organization science
卷号
20
期号
5
页码范围
846-860
出版商
INFORMS
简介
The collapse of the roof of the Baltimore & Ohio (B&O) Railroad Museum Roundhouse onto its collections during a snowstorm in 2003 provides a starting point for our exploration of the link between learning and rare events. The collapse occurred as the museum was preparing for another rare event: the Fair of the Iron Horse, an event planned to celebrate the 175th anniversary of American railroading. Our analysis of these rare events, grounded in data collected through interviews and archival materials, reveals that the issue is not so much what organizations learn “from” rare events but what they learn “through” rare events. Rare events are interruptions that trigger learning because they expose weaknesses and reveal unrealized behavioral potential. Moreover, we find that three organizing routines—interpreting, relating, and re-structuring—are strengthened and broadened across a series of interruptions. These …
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