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Operations Management is an area that deals with the production of goods and services. It is concerned with managing the process that converts inputs, such as material and labor, into outputs, such as products and services. Thus, it is an important function in every company. An effective and efficient operations management can help a company stay competitive. Successful companies practice successful operations management, while a company struggling often trace their problems to poor management of their operations.

The field of Operations Management has seen many developments and changes over the decades. During this course, the student will study companies that owe their success to groundbreaking innovation in the practice of Operations Management. Through these examples, the student will learn how they can apply innovative Operational methods to gain a competitive edge.