作者
Anatoliy G Goncharuk, Jamie P Monat
发表日期
2009/10/23
期刊
Benchmarking: An International Journal
卷号
16
期号
4
页码范围
767-784
出版商
Emerald Group Publishing Limited
简介
Purpose
–
The purpose of this paper is to develop an improved management/performance model that yields superior business productivity by conjoining internal benchmarking, external benchmarking, and a strong employee performance/behavior paradigm.
Design/methodology/approach
–
Strengths and weaknesses of conventional benchmarking approaches to productivity maximization are examined through both literature surveys and experiments.
Findings
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It is found that most benchmarking efforts are hampered by resistance of employees to change. It is therefore concluded that benchmarking efforts could be enhanced by integrating employee motivation/behavior programs with the benchmarking efforts.
Research limitations/implications
–
The individual elements of the proposed model have been field‐validated; however the integrated model has not been field‐tested. This is planned as future research …
学术搜索中的文章
AG Goncharuk, JP Monat - Benchmarking: An International Journal, 2009