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Patient recall and understanding of information provided during feedback sessions may impact on adherence to treatment recommendations and may be affected by the audiologist's information giving style. This study examined patients’ recall and understanding of diagnostic audiological information provided in a feedback session after an initial assessment. An exploratory, qualitative research design was used and involved: (1) observation of audiological assessments; (2) video recording of feedback sessions between audiologists and patients; (3) audio recorded semi-structured interviews with participants. Transcription-less analysis was used for the videoed interactions and content analysis for the interviews. Participants included five adult second-language English speaking patients and five audiologists at an audiology clinic. Patients correctly recalled and understood …