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Background: Patients’ satisfaction is an essential indicator used to measure the quality of healthcare services. The evaluation of patients’ satisfaction with primary healthcare center (PHC) visits is therefore essential when it comes to assessing the quality of healthcare services provided.

Aim: To assess patients’ overall satisfaction with the quality of services provided at PHCs in different regions of Saudi Arabia.

Methods: A retrospective cross-sectional study was conducted using secondary data collected from 2,390 PHCs in different regions of Saudi Arabia. Data were collected by the Patient Experience Measurement Program in the Ministry of Health (MOH) using the Press Ganey Survey from January 2022 to December 2022. The Press Ganey Survey is a standardized tool used by the Saudi MOH to assess patients’ satisfaction with the health services provided in different specialties and healthcare facilities. The …