作者
Michelle Millar, Michael D Collins, David L Jones
发表日期
2017/10/3
期刊
Journal of Hospitality Marketing & Management
卷号
26
期号
7
页码范围
735-751
出版商
Routledge
简介
Panhandlers are prominent in larger cities around the United States, but they are particularly apparent in one major Pacific Coast destination. Hotel managers believe this problem could affect their businesses however; the behaviors with which the city’s hoteliers are concerned extend beyond panhandling alone. For example, aggressive panhandling is often coupled with threatening or abusive behavior. Hotel management’s perception of safety and security for a tourist is relatively is relatively untouched in the literature. The purpose of this study, therefore, is to determine what hotel managers greatest concerns are when it comes to aggressive street behavior and tourist safety and security, as related to destination image. Because hotel managers and other tourism operators sell and promote their businesses to tourists, it is essential to know how these operators view their destination’s image, especially if there is a …
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