作者
Lilia M Cortina, Dana Kabat-Farr, Vicki J Magley, Kerri Nelson
发表日期
2017/7
来源
Journal of occupational health psychology
卷号
22
期号
3
页码范围
299
出版商
Educational Publishing Foundation
简介
Incivility refers to rude, condescending, and ostracizing acts that violate workplace norms of respect, but otherwise appear mundane. Organizations sometimes dismiss these routine slights and indignities—which lack overt malice—as inconsequential. However, science has shown that incivility is a real stressor with real consequences: though the conduct is subtle, the consequences are not. We now know a great deal about how common incivility is, who gets targeted with it, under what conditions, and with what effects. The first half of this article reviews and synthesizes the last 15 years of workplace incivility research. In the second half, we look beyond that body of scholarship to pose novel questions and nudge the field in novel directions. We also point to thorny topics that call for caution, even course correction. Incivility in organizations is as important now as ever. Our goal is to motivate new science on incivility …
引用总数
20172018201920202021202220232024216294780707647
学术搜索中的文章
LM Cortina, D Kabat-Farr, VJ Magley, K Nelson - Journal of occupational health psychology, 2017