作者
Matthias Weigl, Andreas Müller, Charles Vincent, Peter Angerer, Nick Sevdalis
发表日期
2012/5/1
期刊
BMJ quality & safety
卷号
21
期号
5
页码范围
399-407
出版商
BMJ Publishing Group Ltd
简介
Background
Subjective workload in healthcare employees is suspected to be important for the performance and safety of healthcare delivery. This study investigates associations between workflow interruptions and hospital doctors' capability to manage their perceived workload in a safe and efficient manner.
Aim
To examine the relationship of observed workflow interruptions with hospital doctors' perceived workload during day clinical shifts.
Methods
A prospective study of 43 full shift observations with 29 doctors working in internal medicine and surgical specialties. Workflow interruptions were assessed via observation using a previously validated observation instrument. Doctors assessed their workload twice throughout their day shift using three items of the validated NASA-Task Load Index (NASA-TLX; mental demands, effort, frustration).
Results
Hospital doctors were on average disrupted 3.66 times per hour. Most …
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M Weigl, A Müller, C Vincent, P Angerer, N Sevdalis - BMJ quality & safety, 2012