作者
Kimberly Indovina, Angela Keniston, Mark Reid, Katherine Sachs, Chi Zheng, Angie Tong, Danny Hernandez, Kathy Bui, Zeinab Ali, Thao Nguyen, Helpees Guirguis, Richard K Albert, Marisha Burden
发表日期
2016/4
期刊
Journal of hospital medicine
卷号
11
期号
4
页码范围
251-256
简介
BACKGROUND
Real‐time feedback about patients' perceptions of the quality of the care they are receiving could provide physicians the opportunity to address concerns and improve these perceptions as they occur, but physicians rarely if ever receive feedback from patients in real time.
OBJECTIVE
To evaluate if real‐time patient feedback to physicians improves patient experience.
DESIGN
Prospective, randomized, quality‐improvement initiative.
SETTING
University‐affiliated, public safety net hospital.
PARTICIPANTS
Patients and hospitalist physicians on general internal medicine units.
INTERVENTION
Real‐time daily patient feedback to providers along with provider coaching and revisits of patients not reporting optimal satisfaction with their care.
MEASUREMENTS
Patient experience scores on 3 provider‐specific questions from daily surveys on all patients and Hospital Consumer Assessment of …
引用总数
2016201720182019202020212022202320243548128833
学术搜索中的文章
K Indovina, A Keniston, M Reid, K Sachs, C Zheng… - Journal of hospital medicine, 2016