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Recently IT service projects have increased to introduce new technology as like data analytics, IoT (Internet of Things), cloud and mobile computing and to change or improve business process of finance, manufacturing, service, and government and public organizations, but lots of projects were failed due to cost-overrun, schedule delay, and fail to pass user acceptance test on time, and fail to align companys objective and strategy.

There are several critical factors of project failure, for example, incorrect project cost estimation, lack of enterprise-wide risk management, unfair contract agreement, and missing or incomplete user requirements, and low quality level of design and development, and lack of user participation or cooperation for user requirement definitions and user acceptance test.