作者
Jacqueline A‐M Coyle‐Shapiro, Ian Kessler
发表日期
2003/4/1
期刊
Journal of Public Administration Research and Theory
卷号
13
期号
2
页码范围
213-230
出版商
Oxford University Press
简介
The management of public servants has assumed increasing importance as public‐service organizations are confronted with a rise in the demand for high‐quality services in the context of limited resources. Much of the research on the treatment of public servants has focused on the notion of public‐service motivation and whether the motives of public servants differ from those of private‐sector employees. However, an organization's need to harness positive employee attitudes and behaviors as a means of coping with the pressures on public‐service delivery encourages a focus on the factors influencing these attitudes and behaviors within the sector. We address this issue by drawing upon a psychological contract framework, which captures employee perceptions of the reciprocal exchange between employer and employee. This study investigates the relationship between the psychological contract and two …
引用总数
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学术搜索中的文章
JAM Coyle‐Shapiro, I Kessler - Journal of Public Administration Research and Theory, 2003