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This paper addresses the study of digitalisation dynamics in SMEs. Improving on existing research and its methodological limitations, we provide an understanding of the digital transformation in SMEs by approaching the research from a non-linear and complex perspective. We empirically test our hypotheses using the Eurostat Flash Eurobarometer No. 486 data set, with a final sample of 16,365 SMEs. Our first contribution shows that an adequate understanding of digital transformation not only implies the identification of drivers of digitalisation but also a grasp of how these drivers act, highlighting the differential effect that internal capabilities and external support of the company in interaction have on digital transformation. Moreover, the results show that the effect of interactions between variables is transferred to the output variable in a non-linear process, which may contain an optimum produced by a differential …