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We present our experience with telemedicine visits in an otolaryngology outpatient setting within our institution's Center for Head and Neck Surgery.

Retrospective chart review.

A review of telemedicine outpatient encounters examining patient demographics, visit type, and wait times was conducted. Internet‐based navigation applications were used to calculate travel distance and estimate commute time to our clinic. Patient survey responses were reviewed.

Two hundred fifty telemedicine encounters were reviewed between December 2015 and June 2017. The average age of patients was 50 years (range, 4–87 years). Patients waited an average of 10 minutes for their telemedicine appointments and avoided an average estimated commute time of 78 minutes (64 miles). The majority of visits were postoperative encounters (70%). Clinical follow‐up of recent …