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Objective  To examine how patient‐centredness is understood and enacted in an American (US) and an Italian group of health care professionals.

Methods  An action research methodology was used. Two interprofessional groups of US (n = 4) and Italian (n = 5) health care professionals independently wrote a patient‐centred dialogue between a doctor and a patient based on the same scenario. The dialogues were then translated and exchanged. Both groups independently commented on the patient‐centred aspects of the other’s dialogue by completing a written questionnaire. Their respective comments were then shared by international videoconference. The transcript of the videoconference was analysed via content analysis. The participants’ opinions about the study were then evaluated.

Results  Exploring the patient’s illness experience and handling the patient’s emotions were identified as core …