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Customer-agent conversations (i.e. call transcripts) are invaluable source for companies as they convey direct information from their customers implicit and explicit behaviour. Identifying customer-related events is an important task in customer services which is possible from the call transcripts. However, call centers produces a vast amount of transcripts which makes the manual or semi-manual processing of such raw datasets quite challenging. Furthermore, customer-agent call transcripts tend not to explicitly denote events that might be beneficial to customer services. Albeit being highly researched across multiple domains in the literature, event detection, especially implicit life event detection have not been well examined from call transcripts due to a lack of proper large-scale dataset. In this research, we propose a novel deep learning approach based on latent topic modeling and deep recurrent neural networks …