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A novel zoonotic coronavirus, SARS-CoV-2 has resulted in a pandemic of respiratory infection [1, 2]. COVID-19 has provoked restrictive infection control measures, social and economic disruption, and expressions of racism [3]. Systems thinking can help policymakers understand and influence the spread of infection and its multifaceted consequences across the community since society is itself a complex adaptive system [4]. It can provide a framework to look beyond the chain of infection and better understand the multiple implications of decisions and (in) actions in face of such a complex situation involving many interconnected factors. Causal loop diagrams (CLDs) are tools to depict the causal connections between components of a system, and illustrate how changes in one component cascade in changes in others and back to itself, via feedback loops, potentially affecting the status of the entire system [5]. Fig. 1 …