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Background.  Nurse assistants working in residential care facilities need support to ensure that they provide high‐quality care for the residents and support for relatives, from admission to bereavement.

Aim.  The aim was to describe the nurse assistants’ experience of how an intervention with a palliative care approach, had influenced them in their work in residential care for older people.

Participants.  Fourteen nurse assistants working in three different municipal residential care facilities.

Methods.  Data were collected by means of semi‐structured individual interviews following an intervention consisting of study circles combined with workshops. The data were analysed using content analysis.

Result.  The nurse assistants felt that, through the intervention, they had gained insight into their understanding of the importance of quality of care. This included an increased awareness of, and respect for, residents’ and …