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The purpose of the paper is to evaluate the effectiveness or success of universities' portal implementation from the perspective of students as users. Adopting the model developed by Delone and McLean, portal effectiveness is defined as being composed of information quality, systems quality and service quality. In addition, the paper also seeks to investigate the influence of individual factors comprising attitudes towards the portal, personal innovativeness and web self‐efficacy on the effectiveness of the portal.

The study adopted a survey research design with questionnaires being administered to 600 students as respondents. The cross‐sectional strategy for data collection resulted in 405 usable responses that were used for data analysis.

The results show that IS effectiveness dimensions consisting of service quality and systems quality are significantly …