作者
Lenna V Shulga, James A Busser, Billy Bai, Hyelin Kim
发表日期
2021/5
期刊
Journal of Hospitality & Tourism Research
卷号
45
期号
4
页码范围
672-696
出版商
SAGE Publications
简介
The main purpose of this research was to investigate the reciprocal nature of trust in a service provider, established through consumer involvement in value co-creation. Grounded in service-dominant logic and social exchange theory, the study used an existing consumer-generated co-creation contest by a popular U.S.-based coffee-shop brand. When examining customer involvement with value co-creation (N = 510), the covariance-based structural equation model test of recursive versus sequential trust models revealed that trust served as both a significant antecedent and an outcome of value co-creation and is reciprocal in nature. The findings provide support for trust networks as necessary condition for successful value co-creation. Finally, theoretical implications for service-dominant logic and social exchange theory are presented and practical implications discussed.
引用总数
202020212022202320241311157
学术搜索中的文章
LV Shulga, JA Busser, B Bai, H Kim - Journal of Hospitality & Tourism Research, 2021