作者
S Serene Olin, Nate Williams, Michele Pollock, Kelsey Armusewicz, Krista Kutash, Charles Glisson, Kimberly E Hoagwood
发表日期
2014
期刊
Administration and Policy in Mental Health and Mental Health Services Research
卷号
41
页码范围
43-54
出版商
Springer US
简介
Quality measurement is an important component of healthcare reform. The relationship of quality indicators (QIs) for parent-delivered family support services to organizational social contexts known to improve quality is unexamined. This study employs data collected from 21 child mental health programs that deliver team-based family support services. Performance on two levels of QIs—those targeting the program and staff—were significantly associated with organizational social context profiles and dimensions. High quality program policies are associated with positive organizational cultures and engaging climates. Inappropriate staff practices are associated with resistant cultures. Implications for organizational strategies to improve service quality are discussed.
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SS Olin, N Williams, M Pollock, K Armusewicz… - Administration and policy in mental health and mental …, 2014