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Objective: To report the processes and outcomes of a case study on digital technology, diabetes and culturally and linguistically diverse (CALD) communities.

Design: The qualitative study was based on a literature review, consultations and testing of a framework through workshops and an interactive information session.

Setting: Consultations, workshops and an information session conducted in western regions of Melbourne, Victoria, Australia.

Method: A framework was designed to address the needs of CALD community members to self-manage chronic conditions using innovative digital technology strategies. This was based on the literature review and 20 consultations held with representatives from health service providers and community organizations. The framework was tested with the assistance of the Quang Minh Buddhist Temple through consultations, workshops and an interactive information session …