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To explore the quality dementia care in two geriatric hospital wards using appreciative inquiry with formal care workers and family members of inpatients with dementia.

Care models such as person‐centred and relationship‐centred care have been developed to explain what ‘quality’ dementia care should be. However, their usefulness and relevance to clinicians has been questioned.

Using an exploratory qualitative design within an appreciative inquiry framework, 33 care workers working in a geriatric hospital and 10 family members of patients with dementia were interviewed.

Open‐ended questions were asked to encourage care workers to narrate positive care experiences when the care was perceived to be at its best and to identify what made these experiences possible. Interviews were audio‐taped and transcribed whilst data were analysed thematically …