作者
Adrienne Boissy, Amy K Windover, Dan Bokar, Matthew Karafa, Katie Neuendorf, Richard M Frankel, James Merlino, Michael B Rothberg
发表日期
2016/7
期刊
Journal of general internal medicine
卷号
31
页码范围
755-761
出版商
Springer US
简介
BACKGROUND
Skilled physician communication is a key component of patient experience. Large-scale studies of exposure to communication skills training and its impact on patient satisfaction have not been conducted.
OBJECTIVE
We aimed to examine the impact of experiential relationship-centered physician communication skills training on patient satisfaction and physician experience.
DESIGN
This was an observational study.
SETTING
The study was conducted at a large, multispecialty academic medical center.
PARTICIPANTS
Participants included 1537 attending physicians who participated in, and 1951 physicians who did not participate in, communication skills training between 1 August 2013 and 30 April 2014 …
学术搜索中的文章
A Boissy, AK Windover, D Bokar, M Karafa… - Journal of general internal medicine, 2016