作者
Marjan D Nijkamp, Herman J Sixma, Hennie Afman, Frans Hiddema, Steven A Koopmans, Bart van den Borne, Fred Hendrikse, Rudy MMA Nuijts
发表日期
2002/11/1
期刊
Journal of Cataract & Refractive Surgery
卷号
28
期号
11
页码范围
1924-1931
出版商
No longer published by Elsevier
简介
PURPOSE
To examine the potential of a questionnaire (QUOTE Cataract) to measure quality of care from the perspective of cataract patients in quality-assurance or improvement programs.
SETTING
Department of Ophthalmology, University Hospital Maastricht, Maastricht, University Hospital Groningen, Groningen, and Rotterdam Eye Hospital, Rotterdam, The Netherlands.
METHODS
Cataract patients (N = 540) who had cataract surgery 2 to 8 months previously rated 31 quality-of-care aspects in terms of importance (range 0, not important, to 10, extremely important) and performance (0 = yes, 1 = no). An arithmetic combination of the 2 parameters was used to generate quality-impact factors (Q) (range 0, best quality of care, to 10, this aspect needs improvement according to every respondent). The goal was to identify bottlenecks in the quality of care.
RESULTS
Patients scored aspects concerning patient education …
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