作者
Jan Mendling, Gero Decker, Richard Hull, Hajo A Reijers, Ingo Weber
发表日期
2018
期刊
Communications of the Association for Information Systems
卷号
43
期号
Art. 19
页码范围
297-320
出版商
Association for Information Systems
简介
This paper summarizes a panel discussion at the 15th International Conference on Business Process Management. The panel discussed to what extent the emergence of recent technologies including machine learning, robotic process automation, and blockchain will reduce the human factor in business process management. The panel discussion took place on 14 September, 2017, at the Universitat Politècnica de Catalunya in Barcelona, Spain. Jan Mendling served as a chair; Gero Decker, Richard Hull, Hajo Reijers, and Ingo Weber participated as panelists. The discussions emphasized the impact of emerging technologies at the task level and the coordination level. The major challenges that the panel identified relate to employment, technology acceptance, ethics, customer experience, job design, social integration, and regulation.
引用总数
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