作者
Marlon Dumas, L Marcello Rosa, Jan Mendling, A Hajo Reijers
发表日期
2018
出版商
Springer-Verlag
简介
Business processes represent one of the core assets of organisations for many reasons. They have direct impact on the attractiveness of products and services, influence customer experiences and ultimately revenue in case of corporations. Processes orchestrate corporate resources to fulfil these external demands and therefore are a key factor determining the cost-to-serve and operational efficiency. In particular, they determine tasks, jobs, and responsibilities and by this, shape the future work of every employee and machine along a business process. Processes are the arterial system within organisations and in inter-organizational supply networks. Consequently, any process failure can bring corporate life and the entire process ecosystem to a standstill. Processes determine the potential and speed of an organization to adapt to new circumstances and to comply with a fast-growing number of legislative …
引用总数
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学术搜索中的文章
M Dumas, M La Rosa, J Mendling, HA Reijers… - Fundamentals of business process management, 2018