作者
Snehasish Banerjee, Alton YK Chua, Jung‐Jae Kim
发表日期
2017/6
期刊
Journal of the Association for Information Science and Technology
卷号
68
期号
6
页码范围
1525-1538
简介
This article uses linguistic analysis to help users discern the authenticity of online reviews. Two related studies were conducted using hotel reviews as the test case for investigation. The first study analyzed 1,800 authentic and fictitious reviews based on the linguistic cues of comprehensibility, specificity, exaggeration, and negligence. The analysis involved classification algorithms followed by feature selection and statistical tests. A filtered set of variables that helped discern review authenticity was identified. The second study incorporated these variables to develop a guideline that aimed to inform humans how to distinguish between authentic and fictitious reviews. The guideline was used as an intervention in an experimental setup that involved 240 participants. The intervention improved human ability to identify fictitious reviews amid authentic ones.
引用总数
2018201920202021202220232024145411114
学术搜索中的文章
S Banerjee, AYK Chua, JJ Kim - Journal of the Association for Information Science and …, 2017