作者
Ann Kutney-Lee, Matthew D McHugh, Douglas M Sloane, Jeannie P Cimiotti, Linda Flynn, Donna Felber Neff, Linda H Aiken
发表日期
2009
期刊
Health affairs
卷号
28
期号
Suppl3
页码范围
w669-w677
出版商
Project HOPE-The People-to-People Health Foundation, Inc.
简介
Patient satisfaction is receiving greater attention as a result of the rise in pay-for-performance (P4P) and the public release of data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This paper examines the relationship between nursing and patient satisfaction across 430 hospitals. The nurse work environment was significantly related to all HCAHPS patient satisfaction measures. Additionally, patient-to-nurse workloads were significantly associated with patients' ratings and recommendation of the hospital to others, and with their satisfaction with the receipt of discharge information. Improving nurses' work environments, including nurse staffing, may improve the patient experience and quality of care.
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