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In the built environment, we have improved accessibility of people with disabilities by adopting ADA standards. For the project life cycle aspect, current efforts rather focused on the design and construction stages but lack of the consideration for the operation of transportation infrastructure. After the COVID 19 pandemic, citizens have been asked (or required) to change their behavior at public transportation hubs (e.g., airports). Consequently, new challenges for passengers with disabilities have arisen, demanding operational changes to ensure maintenance of equal access for all visitors. In the proposed research, we will identify such challenges by using a novel data mining technique on a large public perception data (64 hub airports). Then, we will apply our research findings to current guidelines as well as operation strategies at Dallas / Fort Worth International Airport (DFW). Specifically, we have developed a four-phase research method. First, we will collect location-based social media data from the Google Maps platform, which is distinct from other social media, where users share their experiences about specific locations. Then, we will apply a topic modeling technique to systemically identify public opinions of airport operations with the guidance of the Open Doors Organization, which is a non-profit focused on helping traveler with disabilities. The last two tasks will involve both professional aviation architects from Corgan and the customer satisfaction team at DFW to transfer our research findings toward practical implementation. Our innovative data-driven approach will help both designers and facility managers to make our transportation …