作者
John L Campbell, Emily Fletcher, Nicky Britten, Colin Green, Tim Holt, Valerie Lattimer, David A Richards, Suzanne H Richards, Chris Salisbury, Rod S Taylor, Raff Calitri, Vicky Bowyer, Katherine Chaplin, Rebecca Kandiyali, Jamie Murdoch, Linnie Price, Julia Roscoe, Anna Varley, Fiona C Warren
发表日期
2015/2
期刊
Health technology assessment (Winchester, England)
卷号
19
期号
13
页码范围
1
简介
BACKGROUND
Telephone triage is proposed as a method of managing increasing demand for primary care. Previous studies have involved small samples in limited settings, and focused on nurse roles. Evidence is limited regarding the impact on primary care workload, costs, and patient safety and experience when triage is used to manage patients requesting same-day consultations in general practice.
OBJECTIVES
In comparison with usual care (UC), to assess the impact of GP-led telephone triage (GPT) and nurse-led computer-supported telephone triage (NT) on primary care workload and cost, patient experience of care, and patient safety and health status for patients requesting same-day consultations in general practice.
DESIGN
Pragmatic cluster randomised controlled trial, incorporating economic evaluation and qualitative process evaluation.
SETTING
General practices (n = 42) in four regions of …
学术搜索中的文章
JL Campbell, E Fletcher, N Britten, C Green, T Holt… - Health technology assessment (Winchester, England), 2015