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Managing cloud applications is complex, and the current state of the art is not addressing this issue. The ever‐growing software ecosystem continues to increase the knowledge required to manage cloud applications at a time when there is already an IT skills shortage. Solving this issue requires capturing IT operation knowledge in software so that this knowledge can be reused by system administrators who do not have it. The presented research tackles this issue by introducing a new and fundamentally different way to approach cloud application management: a hierarchical collection of independent software agents, collectively managing the cloud application. Each agent encapsulates knowledge of how to manage specific parts of the cloud application, is driven by sending and receiving cloud models, and collaborates with other agents by communicating using conversations. The entirety of communication and …