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The evolution towards “Software as a Service”, facilitated by various web service technologies, has led to applications composed of a number of service building blocks. These applications are dynamically composed by web service brokers, but rely critically on proper functioning of each of the composing subparts which is not entirely under control of the applications themselves. The problem at hand for the provider of the service is to guarantee non-functional requirements such as service access and performance to each customer. To this end, the service provider typically divides the load of incoming service requests across the available server infrastructure. In this paper we describe an adaptive load balancing strategy called SALSA (Simulated Annealing Load Spreading Algorithm), which is able to guarantee for different customer priorities, such as default and premium customers, that the services are handled in …