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Although doctor–patient communication is important in health care, medical specialists are generally not well trained in communication skills. Conventional training programmes are generally time consuming and hard to fit into busy working schedules of medical specialists. A computer‐assisted instruction (CAI) programme was developed – `Interact‐Cancer' – which is a time‐efficient learning method and easily accessible at the workplace.

To investigate the effect of the CAI training, `Interact‐Cancer', on the communication behaviour of medical specialists, and on satisfaction of patients about their physician interaction.

Consultations of medical specialists with cancer outpatients were videotaped at 4 specific stages, 2 before and 2 after Interact‐Cancer, with intervals of 4 weeks.

Participants were 21 medical specialists, mainly internists, working in 7 hospitals …