作者
Iis P Tussyadiah, Sangwon Park
发表日期
2018
研讨会论文
Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018
页码范围
308-320
出版商
Springer International Publishing
简介
In light of the trend in integrating artificial intelligence and robotics into tourism and hospitality operations, it is important to understand consumer responses to hotel service robots. Two studies were conducted to achieve this objective: an online survey and a laboratory experiment using measurements of automatic emotional reactions via biosensors. Responses to two types of robots, NAO for check-in and Relay for room delivery, were tested. Study 1 demonstrates that consumer intention to adopt hotel service robots is influenced by human-robot interaction dimensions of anthropomorphism, perceived intelligence, and perceived security. Differences were found between NAO and Relay: NAO’s adoption depends on anthropomorphism and perceived security, while Relay’s on perceived intelligence and importance of service operation in hotel experiences. Study 2 revealed support for the importance of …
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IP Tussyadiah, S Park - … and Communication Technologies in Tourism 2018 …, 2018