标题/作者	年份
Quality Culture of Manufacturing Enterprises: A possible way to adaptation to Industry 4.0 P Durana, P Kral, V Stehel, G Lazaroiu, W Sroka Social Sciences 8 (4), 124	2019
Effects of service quality and customer satisfaction on loyalty of bank customers A Supriyanto, BB Wiyono, B Burhanuddin Cogent Business & Management 8 (1), 1937847	2021
Investigating the effect of perceived quality of self-service banking on customer satisfaction A Pooya, M Abed Khorasani, S Gholamian Ghouzhdi International Journal of Islamic and Middle Eastern Finance and Management …	2020
Understanding customer loyalty in the coffee shop industry (A survey in Jakarta, Indonesia) PP Dhisasmito, S Kumar British Food Journal 122 (7), 2253-2271	2020
Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector R Islam, S Ahmed, M Rahman, A Al Asheq The TQM Journal 33 (6), 1163-1182	2020
The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty B Gopi, N Samat British Food Journal 122 (10), 3213-3226	2020
Digital banking in Northern India: The risks on customer satisfaction B Kaur, S Kiran, S Grima, R Rupeika-Apoga Risks 9 (11), 209	2021
Antecedents of Customer Loyalty at Telecomm Sector. AA Agha, A Rashid, R Rasheed, S Khan, U Khan Turkish Online Journal of Qualitative Inquiry 12 (9)	2021
Economic business sustainability and strengthening human resource capacity based on increasing the productivity of small and medium enterprises (SMES) in Makassar city, Indonesia H Hernita, B Surya, I Perwira, H Abubakar, M Idris Sustainability 13 (6), 3177	2021
Investigating the effect of service quality on bank customers’ satisfaction in Bangladesh MA RAHAMAN, MJ Ali, Z Kejing, RD Taru, ZR Mamoon The Journal of Asian Finance, Economics and Business (JAFEB) 7 (10), 823-829	2020
Auditee satisfaction impact on compliance and corporate image concerning Malaysian SMEs A Ismail Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12 (10 …	2021
Towards a conceptual development of Industry 4.0, servitisation, and circular economy: A systematic literature review S Atif, S Ahmed, M Wasim, B Zeb, Z Pervez, L Quinn Sustainability 13 (11), 6501	2021
Customer satisfaction in online meeting platforms: Impact of efficiency, fulfillment, system availability, and privacy C Top, BJ Ali Amazonia Investiga 10 (38), 70-81	2021
The structural relationship among perceived service quality, perceived value, and customer satisfaction-focused on starbucks reserve coffee shops in Shanghai, China Y Ge, Q Yuan, Y Wang, K Park Sustainability 13 (15), 8633	2021
Competitive factors of fashion retail sector with special focus on SMEs G Gonda, E Gorgenyi-Hegyes, RJ Nathan, M Fekete-Farkas Economies 8 (4), 95	2020
The effect of brand image, service quality, and customer value on customer satisfaction FA Rusmahafi, R Wulandari International Review of Management and Marketing 10 (4), 68	2020
Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction AO Dandis, LT Wright, DM Wallace-Williams, I Mukattash, M Al Haj Eid, ... Cogent Business & Management 8 (1), 1892256	2021
The relationship among service quality, patient satisfaction and patient loyalty: case study in Jordan Mafraq hospital MA Aladwan, HS Salleh, MM Anuar, H ALhwadi, I Almomani Linguistics and Culture Review 5 (S3), 27-40	2021
Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah Perbankan Syariah AA Purwati, Z Hamzah Journal of Economic, Bussines and Accounting (COSTING) 3 (1), 98-105	2019
Mediating effect of customer perceived value on the relationship between service quality and customer satisfaction of E-Banking in Bangladesh MA Bashir, MH Ali, LM Wai, MI Hossain, MS Rahaman International Journal of Advanced Science and Technology 29 (2), 3590-3606	2020

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