P.C. Verhoef

PC Verhoef

Professor of Marketing
在 rug.nl 的电子邮件经过验证
被引用次数：55464
digital business omni-channel customer experience big data sustainability
Anders Gustafsson

Anders Gustafsson

Professor of Marketing, BI Norwegian Business School
在 bi.no 的电子邮件经过验证
被引用次数：31250
Marketing Service CX Customer Experience Service Innovation
Lars Witell

Lars Witell

Linköping University and Karlstad University
在 liu.se 的电子邮件经过验证
被引用次数：12760
Service Innovation Servitization Service marketing Service research Customer experience
Moira Clark

Moira Clark

Professor of Strategic Marketing
在 henley.ac.uk 的电子邮件经过验证
被引用次数：12013
Relationship Marketing Customer Management Customer Experience
Elina Jaakkola

Elina Jaakkola

Professor of Marketing, Turku School of Economics, University of Turku
在 utu.fi 的电子邮件经过验证
被引用次数：11553
Value creation customer engagement customer experience service research B2B marketing
Lance A. Bettencourt

Lance A. Bettencourt

Texas Christian University
在 tcu.edu 的电子邮件经过验证
被引用次数：11139
Service Innovation Customer Experience Jobs-to-be-done
Lia Patrício

Lia Patrício

Associate Professor, INESC TEC and Faculty of Engineering, University of Porto
在 fe.up.pt 的电子邮件经过验证
被引用次数：9089
Service design service innovation customer experience service system transformation
Clay Voorhees

Clay Voorhees

Professor and Morris Mayer Endowed Chair, University of Alabama
在 ua.edu 的电子邮件经过验证
被引用次数：8881
Customer Loyalty Customer Experience Service Recovery Loyalty Programs Digital Marketing
Kristina Heinonen

Kristina Heinonen

Professor, Hanken School of Economics, Helsinki, Finland
在 hanken.fi 的电子邮件经过验证
被引用次数：8841
Service management innovation customer experience marketing
Daniel Belanche

Daniel Belanche

Professor of Marketing, Universidad de Zaragoza
在 unizar.es 的电子邮件经过验证
被引用次数：7675
AI & Robot services customer experience influencers emotions
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