Analytics-based decision-making for service systems: A qualitative study and agenda for future research S Akter, R Bandara, U Hani, SF Wamba, C Foropon, T Papadopoulos International Journal of Information Management 48, 85-95, 2019 | 195 | 2019 |
Building dynamic service analytics capabilities for the digital marketplace S Akter, S Motamarri, U Hani, R Shams, M Fernando, MM Babu, KN Shen Journal of Business Research 118, 177-188, 2020 | 133 | 2020 |
Reshaping competitive advantages with analytics capabilities in service systems S Akter, A Gunasekaran, SF Wamba, MM Babu, U Hani Technological Forecasting and Social Change 159, 120180, 2020 | 128 | 2020 |
Service quality perception and satisfaction: a study over sub-urban public hospitals in Bangladesh MS Akter, M Upal, U Hani Journal of Services Research, 125, 2008 | 125 | 2008 |
Modelling the impact of mHealth service quality on satisfaction, continuance and quality of life S Akter, J D'Ambra, P Ray, U Hani Behaviour & Information Technology 32 (12), 1225-1241, 2013 | 113 | 2013 |
How to build an AI climate-driven service analytics capability for innovation and performance in industrial markets? S Akter, SF Wamba, M Mariani, U Hani Industrial Marketing Management 97, 258-273, 2021 | 72 | 2021 |
Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare S Akter, MM Babu, MA Hossain, U Hani Journal of Business Research 140, 95-106, 2022 | 57 | 2022 |
The future of marketing analytics in the sharing economy S Akter, U Hani, YK Dwivedi, A Sharma Industrial Marketing Management 104, 85-100, 2022 | 44 | 2022 |
Complex modeling in marketing using component based SEM S Akter, U Hani | 22 | 2011 |
How does value co-creation transform quality of life at the bottom of the pyramid? S Akter, M Mohiuddin Babu, MA Hossain, U Hani Journal of Marketing Management 37 (9-10), 962-992, 2021 | 19 | 2021 |
Unleashing the power of artificial intelligence for climate action in industrial markets S Akter, MM Babu, U Hani, S Sultana, R Bandara, D Grant Industrial Marketing Management 117, 92-113, 2024 | 14 | 2024 |
How does relationship quality sustain the rich world’s poorest businesses? U Hani, S Akter, A Wickramasinghe, U Kattiyapornpong Journal of Business Research 133, 297-308, 2021 | 14 | 2021 |
The future of data-driven relationship innovation in the microfinance industry U Hani, A Wickramasinghe, U Kattiyapornpong, S Sajib Annals of Operations Research 333 (2), 971-997, 2024 | 13 | 2024 |
Addressing the grand challenges of poverty with data‐driven creative service offerings S Akter, MA Hossain, U Hani, D Vrontis, A Thrassou, A Arslan Journal of Product Innovation Management 41 (2), 236-266, 2024 | 11 | 2024 |
Revisiting business relationship quality in subsistence marketplaces U Hani, S Akter, A Wickramasinghe, U Kattiyapornpong, M Mariani Industrial Marketing Management 106, 197-218, 2022 | 9 | 2022 |
Reviving social banking using relationship quality dynamics in a developing country U Hani, A Wickramasinghe, U Kattiyapornpong Journal of Strategic Marketing 29 (7), 574-597, 2021 | 7 | 2021 |
Modeling the effects of quality in a transformative health service S Akter, U Hani | 6 | 2011 |
Empowering Women Entrepreneurs in Ultra-Poor Marketplaces U Hani, C Cooper, S Akter, A Wickramasinghe California Management Review Insights, 2024 | | 2024 |
Understanding Relationship Quality Between Micro-Entrepreneurs and Social Banks in a Subsistence Marketplace U Hani | | 2023 |