SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM LD Hollebeek, RK Srivastava, T Chen Journal of the Academy of Marketing Science 47, 161-185, 2019 | 1129 | 2019 |
Exploring positively- versus negatively-valenced brand engagement: a conceptual model LD Hollebeek, T Chen Journal of Product & Brand Management 23 (1), 62-74, 2014 | 753 | 2014 |
Customer engagement behaviors: The role of service convenience, fairness and quality SK Roy, V Shekhar, WM Lassar, T Chen Journal of Retailing and Consumer Services 44, 293-304, 2018 | 326 | 2018 |
User experience sharing: Understanding customer initiation of value co-creation in online communities T Chen, J Drennan, L Andrews, LD Hollebeek European Journal of Marketing 52 (5/6), 1154-1184, 2018 | 168 | 2018 |
Experience sharing T Chen, J Drennan, L Andrews Journal of Marketing Management 28 (13-14), 1535-1552, 2012 | 120 | 2012 |
Epilogue to the special issue and reflections on the future of engagement research LD Hollebeek, J Conduit, J Sweeney, G Soutar, IO Karpen, W Jarvis, ... Journal of Marketing Management 32 (5-6), 586-594, 2016 | 118 | 2016 |
Dynamics of wellbeing co-creation: a psychological ownership perspective T Chen, S Dodds, J Finsterwalder, L Witell, L Cheung, M Falter, T Garry, ... Journal of Service Management 32 (3), 383-406, 2021 | 104 | 2021 |
Do value cocreation and engagement drive brand evangelism? P Harrigan, S Roy, T Chen Marketing Intelligence & Planning 39 (3), 345-360, 2021 | 78 | 2021 |
Vulnerable consumer engagement: How corporate social mediacan facilitate the replenishment of depleted resources J Fletcher-Brown, S Turnbull, G Viglia, T Chen, V Pereira International Journal of Research in Marketing 38 (2), 518-529, 2021 | 75 | 2021 |
Organizing actor engagement: a platform perspective L Blasco-Arcas, M Alexander, D Sörhammar, JM Jonas, S Raithel, T Chen Journal of Business Research 118, 74-85, 2020 | 65 | 2020 |
Usage center - Value cocreation in multi-actor usage processes M Kleinaltenkamp, C Plewa, S Gudergan, I Karpen, T Chen Journal of Service Theory and Practice 27 (4), 721-737, 2017 | 62 | 2017 |
The beginning of value co-creation: Understanding dynamics, efforts, and betterment T Chen, SO Yang, C Leo Journal of Service Theory and Practice 27 (6), 1145-1166, 2017 | 48 | 2017 |
Consumers' technology adoption behaviour: An alternative model CH Chen, GS Mort The Marketing Review 7 (4), 355-368, 2007 | 48 | 2007 |
Conceptualising the effect of brand love on consumers' repurchase intentions for consumer products P Suetrong, GD Pires, T Chen Global Business and Economics Review 20 (2), 213-230, 2018 | 35 | 2018 |
Transcending and bridging co-creation and engagement: conceptual and empirical insights J Conduit, T Chen Journal of Service Theory and Practice 27 (4), 714-720, 2017 | 33 | 2017 |
Servicing through digital interactions and well-being in virtual communities CY Chou, WWC Leo, T Chen Journal of Services Marketing 36 (2), 217-231, 2022 | 19 | 2022 |
Working consumers’ psychological states in firm-hosted virtual communities WWC Leo, CY Chou, T Chen Journal of Service Management 30 (3), 302-325, 2019 | 13 | 2019 |
The rise of co-creative consumers: user experience sharing behaviour in online communities CH Chen Queensland University of Technology, 2012 | 13 | 2012 |
When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services CY Chou, WWC Leo, Y Tsarenko, T Chen European Journal of Marketing 57 (2), 626-652, 2023 | 12 | 2023 |
Blended human-technology service realities in healthcare S Dodds, R Russell–Bennett, T Chen, AS Oertzen, L Salvador-Carulla, ... Journal of Service Theory and Practice 32 (1), 75-99, 2022 | 12 | 2022 |