Flipped classrooms: An agenda for innovative marketing education in the digital era T Green Marketing Education Review 25 (3), 179-191, 2015 | 132 | 2015 |
Service provider’s experiences of service separation: the case of telehealth T Green, N Hartley, N Gillespie Journal of Service Research 19 (4), 477-494, 2016 | 91 | 2016 |
A methodological review of structural equation modelling in higher education research T Green Studies in Higher Education 41 (12), 2125-2155, 2016 | 68 | 2016 |
So how big is big? Investigating the impact of class size on ratings in student evaluation D Gannaway, T Green, P Mertova Assessment & Evaluation in Higher Education 43 (2), 175-184, 2018 | 39 | 2018 |
Consumer construal of separation in virtual services N Hartley, T Green Journal of Service Theory and Practice 27 (2), 358-383, 2017 | 16 | 2017 |
Using graph theory to value paying and nonpaying customers in a social network: Linking customer lifetime value to word-of-mouth social value T Courtney Clare Green, N Hartley Journal of Relationship Marketing 14 (4), 301-320, 2015 | 8 | 2015 |
Value in primary care clinics: a service ecosystem perspective JR McColl‐Kennedy, T Green, ML van Driel The Medical Journal of Australia 216 (Suppl 10), S22, 2022 | 5 | 2022 |
Pitching at the fuzzy front-end: Authentically assessing new product development T Green, J Weerawardena Australasian Marketing Journal 29 (1), 54-65, 2021 | 3 | 2021 |
Mobile applications (apps) as service provider actors C Orsingher, JR McColl‐Kennedy, M Zaki, T Green, M Varnfield, J Li, ... International Journal of Consumer Studies 48 (2), e13016, 2024 | 2 | 2024 |
Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care JR McColl-Kennedy, CF Breidbach, T Green, M Zaki, AM Gain, ... Journal of Services Marketing 37 (9), 1167-1185, 2023 | 2 | 2023 |
Trust me, I’ma doctor: Understanding clinician’s experiences of service separation and trust formation in telehealth T Green | 2 | 2017 |
Exploring the relationship between class size and student ratings T Green, D Klug, J Edwards | 1 | 2012 |
Digital Service Transformation: Pathways to human and economic wellbeing White Paper TW Andreassen, G Archibald, J Beekhuyzen, I Bongiovanni, E Brea, ... | | 2023 |
Digital Technology as a Frontline Actor: Roles, Interactions, and Impact on Service Experience J McColl-Kennedy, C Orsingher, T Green, A Ostrom, M Varnfield, ... Trasformazione digitale dei mercati: il Marketing nella creazione di valore …, 2021 | | 2021 |
Good firm gone bad: putting a price on the financial costs of human emotion and behaviour during service failure and recovery via customer lifetime value T Green | | 2012 |