Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators G Bouckaert, S Van de Walle International Review of Administrative Sciences 69 (3), 329-343, 2003 | 796 | 2003 |
Public service performance and trust in government: The problem of causality S Van de Walle, G Bouckaert International journal of public administration 26 (8-9), 891-913, 2003 | 740 | 2003 |
New public management and citizens' perceptions of local service efficiency, responsiveness, equity and effectiveness R Andrews, S Van de Walle Public Management Review 15 (5), 762-783, 2013 | 528 | 2013 |
Trust in the public sector: Is there any evidence for a long-term decline? S Van de Walle, S Van Roosbroek, G Bouckaert International Review of Administrative Sciences 74 (1), 47-64, 2008 | 459 | 2008 |
The Effects of New Public Management on the Quality of Public Services. V Lapuente, S Van de Walle Governance, 2020 | 402 | 2020 |
Performance information in the public sector: How it is used W Dooren, S Van de Walle Hampshire: Palgrave Macmilan, 2008 | 350 | 2008 |
Assessing the relation between satisfaction with public service delivery and trust in Government. The impact of the predisposition of citizens toward Government on evalutations … JK Kampen, SV De Walle, G Bouckaert Public Performance & Management Review 29 (4), 387-404, 2006 | 284 | 2006 |
The impact of the New Public Management: Challenges for coordination and cohesion in European public sectors. S Van de Walle, G Hammerschmid Administrative Culture/Halduskultuur 12 (2), 2011 | 263 | 2011 |
International differences in public service motivation: Comparing regions across the world W Vandenabeele, S Van de Walle Motivation in public management: The call of public service, 223-244, 2008 | 253 | 2008 |
A contingency approach to representative bureaucracy: Power, equal opportunities and diversity S Groeneveld, S Van de Walle International Review of Administrative Sciences 76 (2), 239-258, 2010 | 223 | 2010 |
Trust and distrust as distinct concepts: Why studying distrust in institutions is important S Van De Walle, F Six Journal of Comparative Policy Analysis: Research and Practice 16 (2), 158-174, 2014 | 216 | 2014 |
Public administration reforms in Europe. The view from the top G Hammerschmid, S Van de Walle, R Andrews, P Bezes Edward Elgar, 2016 | 194 | 2016 |
The order of questions in a survey on citizen satisfaction with public services: Lessons from a split‐ballot experiment S Van de Walle, GG Van Ryzin Public Administration 89 (4), 1436-1450, 2011 | 193 | 2011 |
Identity vs Performance: An overview of theories explaining trust in government G Bouckaert, S Van de Walle, B Maddens, JK Kampen Second Report. Leuven: Public Management Institute, 2002 | 169 | 2002 |
Government performance and trust in government G Bouckaert, S Van de Walle Ponencia presentada en la annual conference of the European group on public …, 2001 | 167 | 2001 |
The state of the world's bureaucracies S Van de Walle Journal of comparative policy analysis 8 (4), 437-448, 2006 | 159 | 2006 |
Potential for comparative public opinion research in public administration G Bouckaert, S Van de Walle, JK Kampen International Review of Administrative Sciences 71 (2), 229-240, 2005 | 157 | 2005 |
Perceptions of administrative performance: the key to trust in government? S Van de Walle | 137 | 2004 |
Public service delivery and effects on trust and satisfaction S Van de Walle The Palgrave Handbook of Public Administration and Management in Europe, 2017 | 136* | 2017 |
NPM: Restoring the public trust through creating distrust? S Van de Walle The Ashgate research companion to new public management, 309-320, 2016 | 135 | 2016 |