| Workplace incivility in restaurants: who’s the real victim? Employee deviance and customer reciprocity D Jin, K Kim, RB DiPietro International Journal of Hospitality Management 86, 102459, 2020 | 58 | 2020 |
| Joint effect of service recovery types and times on customer satisfaction in lodging D Jin, A Nicely, A Fan, H Adler Journal of Hospitality and Tourism Management 38, 149-158, 2019 | 44 | 2019 |
| Investigating customers’ responses to artificial intelligence chatbots in online travel agencies: The moderating role of product familiarity Y Zhu, R Zhang, Y Zou, D Jin Journal of Hospitality and Tourism Technology 14 (2), 208-224, 2023 | 34 | 2023 |
| The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions D Jin, RB DiPietro, A Fan Journal of Hospitality Marketing & Management 29 (1), 65-87, 2020 | 34 | 2020 |
| The impact of social norms and risk assessment on diners’ reaction to food safety concerns in restaurants K Harris, RB Depietro, J Klein, D Jin Journal of Foodservice Business Research 23 (5), 377-400, 2020 | 15 | 2020 |
| Employed in the foodservice industry: likelihood of intervention with food safety threats RB DiPietro, K Harris, D Jin International Hospitality Review 34 (2), 243-262, 2020 | 8 | 2020 |
| Customer online feedback with an identity versus no identity: The influence on review comments D Jin, RB DiPietro, NM Watanabe Journal of Hospitality & Tourism Research 46 (2), 267-295, 2022 | 7 | 2022 |
| Influence of customer value mind-set on affective and behavioral service outcomes: Role of the scope and scale of service offerings at various touchpoints D Jin, RB DiPietro, K Kim, F Meng, EN Torries Journal of Hospitality Marketing & Management 32 (3), 340-362, 2023 | 6 | 2023 |
| An interactive service recovery framework combining demand and supply approaches D Jin, RB DiPietro, KK Kim, F Meng, EN Torres International Journal of Hospitality Management 109, 103413, 2023 | 5 | 2023 |
| Devils at job environment: A study on employee ego depletion from abusive supervision and workaholic coworker D Jin International Journal of Hospitality Management 114, 103586, 2023 | 4 | 2023 |
| Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives D Jin, H Chen, R Qi International Journal of Contemporary Hospitality Management 36 (6), 1991-2010, 2024 | 3 | 2024 |
| Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry D Jin International Journal of Hospitality Management 122, 103840, 2024 | 1 | 2024 |
| Daily vlog-induced tourism: impact of enduring involvement on travel intention P Wu, Y Zou, D Jin, Y Li, J Zhang Tourism Review 79 (5), 1166-1181, 2024 | 1 | 2024 |
| Critical reflection on the impact of the gig economy on the hospitality workforce D Jin, B Liu-Lastres International Journal of Contemporary Hospitality Management, 2024 | 1 | 2024 |
| Strategic-level perceived fairness of hotel dynamic pricing: the role of cues and the asymmetric moderating effect of inflation attribution R Qi, D Jin, H Chen, X Mou, F Ali Journal of Revenue and Pricing Management, 1-13, 2024 | 1 | 2024 |
| Where have the ethical and moral standards landed? Consumer self-congruency and psychological distance in the context of AI-based services D Jin International Hospitality Review, 2023 | 1 | 2023 |
| The effects of tourists’ digital attachment on behavioural intention in live-streaming tourism Y Zou, J Liao, D Jin Current Issues in Tourism, 1-22, 2024 | | 2024 |
| When leader’s workaholism meets the dark triad: understanding employee zero-sum mindset and resilience in relation to retention D Jin Journal of Hospitality Marketing & Management 33 (5), 649-677, 2024 | | 2024 |
| Service dyads: understanding the dynamics of social perspective-taking and value co-creation amidst service problems D Jin Service Business, 1-27, 2024 | | 2024 |
| Information processing of travel barrage reviews: effects of social presence and opinion leaders on the relationship between barrage reviews and travel intention Y Yang, Y Zou, D Jin Current Issues in Tourism, 1-22, 2024 | | 2024 |
