Restaurants and COVID-19: What are consumers’ risk perceptions about restaurant food and its packaging during the pandemic? K Byrd, ES Her, A Fan, B Almanza, Y Liu, S Leitch International Journal of Hospitality Management 94, 102821, 2021 | 221 | 2021 |
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure?–The moderating role of consumer technology self-efficacy and … A Fan, L Wu, L Miao, AS Mattila Journal of Hospitality Marketing & Management 29 (3), 269-290, 2020 | 162 | 2020 |
Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context? A Fan, L Wu, AS Mattila Journal of Services Marketing 30 (7), 713-723, 2016 | 155 | 2016 |
The impact of language style on consumers′ reactions to online reviews L Wu, H Shen, A Fan, AS Mattila Tourism Management 59, 590-596, 2017 | 146 | 2017 |
Whom do we trust? Cultural differences in consumer responses to online recommendations A Fan, H Shen, L Wu, AS Mattila, A Bilgihan International Journal of Contemporary Hospitality Management 30 (3), 1508-1525, 2018 | 68 | 2018 |
Robot vs human: expectations, performances and gaps in off-premise restaurant service modes K Byrd, A Fan, ES Her, Y Liu, B Almanza, S Leitch International Journal of Contemporary Hospitality Management 33 (11), 3996-4016, 2021 | 66 | 2021 |
How does social distance impact customers’ complaint intentions? A cross-cultural examination A Fan, AS Mattila, X Zhao International Journal of Hospitality Management 47, 35-42, 2015 | 64 | 2015 |
Immersive digital tourism: the role of multisensory cues in digital museum experiences K Guo, A Fan, X Lehto, J Day Journal of Hospitality & Tourism Research 47 (6), 1017-1039, 2023 | 57 | 2023 |
Wearable technology in service delivery processes: The gender-moderated technology objectification effect L Wu, AA Fan, AS Mattila International Journal of Hospitality Management 51, 1-7, 2015 | 54 | 2015 |
Robotic involvement in the service encounter: a value-centric experience framework and empirical validation L Wu, A Fan, Y Yang, Z He Journal of Service Management 32 (5), 783-812, 2021 | 44 | 2021 |
Joint effect of service recovery types and times on customer satisfaction in lodging D Jin, A Nicely, A Fan, H Adler Journal of Hospitality and Tourism Management 38, 149-158, 2019 | 42 | 2019 |
Peer‐to‐peer accommodation: A meta‐analysis of factors affecting customer satisfaction and loyalty HW Shin, A Fan, X Lehto International Journal of Tourism Research 23 (4), 581-596, 2021 | 41 | 2021 |
Consumers’ lodging intentions during a pandemic: empirical insights for crisis management practices based on protection motivation theory and expectancy theory A Fan, SF Kline, Y Liu, K Byrd International Journal of Contemporary Hospitality Management 34 (4), 1290-1311, 2022 | 33 | 2022 |
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions D Jin, RB DiPietro, A Fan Journal of Hospitality Marketing & Management 29 (1), 65-87, 2020 | 33 | 2020 |
Touch Versus Tech in Service Encounters A Fan, AS Mattila Cornell Hospitality Quarterly, 1938965520957282, 2020 | 32 | 2020 |
Are vegetarian customers more “green”? A Fan, B Almanza, AS Mattila, L Ge, E Her Journal of Foodservice Business Research 22 (5), 467-482, 2019 | 30 | 2019 |
To talk or to touch: Unraveling consumer responses to two types of hotel in-room technology A Fan, Z Lu, ZE Mao International Journal of Hospitality Management 101, 103112, 2022 | 27 | 2022 |
Gender differences in the intentions to voice complaints across different service failure modes A Fan, L Wu, AS Mattila Journal of foodservice business research 21 (1), 22-32, 2018 | 27 | 2018 |
Do kiosks outperform cashiers? An SOR framework of restaurant ordering experiences XY Leung, B Torres, A Fan Journal of Hospitality and Tourism Technology 12 (3), 580-592, 2021 | 24 | 2021 |
Young people share, but do so differently: an empirical comparison of peer-to-peer accommodation consumption between millennials and generation Z A Fan, HW Shin, J Shi, L Wu Cornell Hospitality Quarterly 64 (3), 322-337, 2023 | 22 | 2023 |